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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

If you are not satisfied with your purchase, we understand your concerns and are committed to ensuring your complete satisfaction. We accept returns on all items within a period of 30 days from the date of purchase. To initiate the return process, please reach out to us via email at info@marwajewels.com.

How do I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your order on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible at info@marwajewels.com. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping in Australia and free returns, so you can try our products risk-free.

2. Product Questions

What is the material of your jewellery?

Our jewellery are crafted from sterling silver. The plating used for each product is listed on the product page, under the "Description" section. If you have further questions about the material, please don't hesitate to contact us by filling the contact form on our website or email us at info@marwajewels.com.

How do I care for this jewellery?

Our jewellery pieces are valuable and need proper care to keep their beauty. Care instructions for your jewellery can be found below the "Description" section on the product page.

Where can I use my welcome discount voucher?

Discount voucher can only be applied to full-prices products and cannot be combined with any other offer or voucher discount.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options using Paypal and Afterpay. 

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on Australian orders. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@marwajewels.com

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@marwajewels.com